Charging and Power on/off
Device activation & set-up
- I have not received my verification code, what can I do?
- It says my email address is invalid, what can I do?
- When scanning the device ID, it says device already activated, what can I do?
- I got this message 'Device offline or invalid ID', what can I do? [Pawfit 1]
- I got this message 'Device offline or invalid ID', the LED flashes red when I press the power button, what can I do? [Pawfit 2 or Pawfit-S]
- During activation the App was exited accidentally. How do I resume the activation process?
Subscription & Renewal
Sim card (for Pawfit 1 only)
Pawfit App / Watch App / Account management
- I can only receive intermittent update from my tracker / My tracker only works intermittently, what can I do?
- When I opened the App, I received this message, 'Unable to connect to server', what can I do?
- My Pawfit 1 can be charged and switched on but fails to connect and the status card is greyed out.
- My Pawfit 2 can be charged, switched on, but fails to connect (status card greyed out, device not responding, LED flashing red when power button pressed, not updated for XXX hours)
- I tried to turn on live tracking, but I kept getting the message 'device not responding', what can I do?
- I tried to turn on live tracking, but I kept getting the message 'failed to send request', what can I do?
- My tracker is constantly showing GPS weak, what can I do?
- Why is the Pawfit App showing that my pet is half a mile away when my pet is at home with me?
- My Pawfit is not updating as frequently as it should. I left my house with my dog half an hour ago, but it is still showing he is at home.
- My Pawfit has not recorded any activity today, what can I do?