I have renewed my subscription, but the transaction hasn't gone through or is showing pending, what can I do?

Symptoms

I have renewed my subscription, but the transaction hasn't gone through or is showing pending, what can I do?

Resolution

• If the subscription was paid through PayPal, please check if the transaction has been authorised. Check remaining credits on the PayPal account.
• If the subscription was paid by a debit or debit card, please check if the correct card details have been entered. Make sure the cards are valid and have sufficient credits. 

Causes

• No sufficient credits in the PayPal account;
• Invalid debit/credit card or insufficient credits;
• Paid by eCheck or family/friends which could take up to 7 days to clear;
• PayPal error/crash.