My Pawfit is taking a very long time to charge or not charging completely.

If your Pawfit is taking longer than the recommended charging time, please try the following:

1. Check the charging cable
   Inspect the charging cable for any visible damage, wear, bent connections, or debris. Make sure the cable is connecting securely to the tracker. In most cases a replacement charging cable resolves the direct issue.
2. Clean the charging contacts
   Check the charging contacts on both the tracker and charger. Gently clean them with a dry, soft cloth to remove any dirt, dust, or residue that could prevent a good connection.
3. Try a different power source
   Connect the charger to a standard 5V mains USB power adapter where possible. Avoid multi-port chargers, USB hubs, or other power sources that may provide inconsistent power.
4. Check the charging connection
   Make sure the tracker is positioned correctly on the charger and that the charging indicator appears as expected. If necessary, remove the tracker and reconnect it.
5. Try another compatible charging cable
   If you have another Pawfit charging cable available, try this to establish whether the original charging cable may be causing the slower charging.
6. Allow the tracker to charge uninterrupted
   Leave the tracker connected until it indicates that it is fully charged. Avoid repeatedly disconnecting and reconnecting it during the charging process.
7. Check whether the issue continues
   If the tracker is still taking significantly longer than expected to charge, please contact Pawfit Support and let us know approximately how long a full charge is taking. Where possible, include a photo of the tracker charging contacts and charging cable so we can investigate further.