The battery of my Pawfit doesn't last as long as it used to/should be.

Symptoms

The battery of my Pawfit doesn't last as long as it used to/should be.

Resolution

[Explain the battery life expectation]

The Pawfit 2/3 battery should be able to last up to 6 days for regular use. Regular use is defined as that a Pawfit device is worn on an active pet who spends two hours in outdoor exercises daily and the rest of time staying at home with Home WiFi coverage with good phone signal. However, the battery life can be impacted significantly by the mobile phone coverage. If the mobile reception is poor or unreliable, like being indoors with thick walls or having service disruptions, or the pet is hiding in narrow space, Pawfit would boost its power to try to receive the weak mobile phone signal, hence more power would be consumed. For more information of expected battery life, please visit What is the battery life of Pawfit?

Check any network disruption recently in the area. Or if you are using the tracker in a different area.

[Confirm postcode to check the coverage]

If not sure, please contact support by quoting your postcode.

[Confirm damages]

The battery life can also be impacted by how the tracker has been maintained. Please confirm if there are any noticeable damages to the tracker. Please send us a picture showing the front, the back and the button side of the tracker.

[Confirm charging condition]

Please confirm if you always charge the tracker when it is completely dry. By charging the tracker wet, this could cause the tracker to short circuit.

[Confirm spec of the charger]

Please confirm if the output of your charger is 5V, with maximum current of 2.1A? If the battery is flat, it may take a couple of minutes before the LED comes on to indicate it is being charged successfully.

[Try battery saving mode and monitor it for some time]

To extend the battery life, please try the battery saving mode. To turn on battery saving mode, please visit What is battery saving mode and how do I enable it?

[Check Home WiFi has been set up]

By setting up home WiFi can optimise battery life. Please visit the following article for more information.

How do I create or edit my home WiFi?

[Lithium ion battery]

Pawfit tracker uses Lithium ion battery. In cold temperatures especially during winters, the performance of Lithium Ion battery can degrade significantly. This happens on all smartphones and wearables unfortunately. Also you can expect a significant drop on the battery life if the tracker has been recharged over 300 times.

[Fully charge your device, restart it outdoors and monitor it for 24 hours by following the steps below]

1. Fully charge the device until the LED light turns green and take it outdoors.
2. Short press the power button on the device. If it flashes and plays the audio ID, go to step 3. Go to step 4 if it does not respond.
3. Turn off the device by pressing and holding the power button for 3 seconds until you hear ‘Goodbye’. Wait until the light goes off.
4. Turn the device on by pressing and holding the power button again for 3 seconds until you hear the welcome message.
5. Wait for 60 seconds and then short press the power button. If the LED flashes blue, it indicates it is connected to a network. If this is the case, please move to the next step. If the LED flashes red, it means that it is still not connected. If it is not connected, move to a different location and repeat from step 2.
6. Leave it outside STILL for 24 hours. Please not operate the tracker or attach it to your pet during these 24 hours.

After 24 hours, please check if your tracker is still online and the battery level has dropped. 

[Provide Device ID and Postcode]

If it is not working, please contact support by quoting the postcode and device ID. Where can I find my device ID?

Causes

1. Poor coverage;
2. Mobile phone service disruption;
3. Frequently using active tracking modes;
4. Use it in cold temperatures;
5. Possible device fault.