My Pawfit can track locations but no activity recorded, what can I do?

Symptoms

My Pawfit can track locations but no activity recorded, what can I do?

Resolution

If you have multiple pet profiles on your account, make sure the correct pet is selected. You can switch between pets to view their activity data by tapping the pet icon in the top-right corner of the Activity screen.

Restart your tracker, make sure it is connected to a network, then attach the tracker to your pet for 15 minutes and check the results. 

You may also check your pet's activity by visiting the Activity or History screen which historically stores your pet's data. 

If it is still doesn't record any activity, remove your tracker from your account, activate it again and repeat the above steps. To learn how to remove your tracker please visit: How do I de-activate my Pawfit tracker?

To activate the tracker to your account again, please visit: How do I activate my Pawfit tracker?

[Confirm damages]

Please confirm if there are any noticeable damages to the tracker. If so, please send us a picture showing the damages.

[Confirm charging condition]

Please confirm if you always charge the tracker when it is completely dry. By charging the tracker wet, this could cause the tracker to short circuit.

[Confirm spec of the charger]

Please confirm if the output of your charger is 5V, with maximum current of 2.1A? If the battery is flat, it may take a couple of minutes before the LED comes on to indicate it is being charged successfully.

[Provide Device ID]

If the problem still persists, please contact support for further help by quoting your device ID. To learn how to locate your device ID, please visit: Where can I find my device ID?

Causes

1. Device not switched on;
2. Device was offline;
3. Poor phone coverage;
4. Wrong pet profile selected;
5. External damages;
6. Possible device fault;