Overview
- Safety Information
- What is Pawfit and how does it work?
- Where can I use a Pawfit pet tracker?
- What is the range of Pawfit?
- What kind of pets can use Pawfit?
- Where can I buy a Pawfit pet tracker?
Charging and Power on/off
Device activation & set-up
Subscription & Renewal
- How do I change my subscription payment method?
- What are the subscription rates?
- What are the differences between the basic and premium subscription plans?
- How do I upgrade from a basic subscription plan to premium?
- How can I pay for the subscription?
- Why is a subscription required for a Pawfit tracker?
Sim card (for Pawfit 1 only)
Pawfit App / Watch App / Account management
- What is the Pawfit pet's status card?
- Can I log in my account on different phones?
- What devices can I install the Pawfit App on?
- Is the watch App the same as the phone App?
- What functionalities does the Pawfit watch app provide?
- How do I log in my Pawfit account on my smart watch?
Network connection
- How do I know if my Pawfit is online or not?
- Do I need to purchase a SIM card for my Pawfit tracker?
- Which network provider/carrier does the Pawfit use?
- My area has poor mobile phone coverage, can I use the Pawfit tracker?
- How can I check the mobile coverage in my area?
- What happens if the phone signal is unavailable during a walk?
Location tracking
- What location tracking technologies does Pawfit use and what are their limitations?
- What is live tracking (find mode) and how do I enable it?
- What is sound tracking and how do I enable it?
- What is light tracking and how do I enable it?
- How many positioning modes does Pawfit provide?
- What is the location accuracy of Pawfit?
Activity monitoring
Family pet care
WiFi
Audio ID & Pawfit voice
- How do I add a Pawfit voice to the safety zone?
- What is audio ID?
- How do I update the audio ID?
- Why is there a limit for the number of audio ID updates?
- What is Pawfit voice?
- How do I add/edit a Pawfit voice?