How do I upgrade from a basic subscription plan to premium?
Customers on a basic plan will be able to upgrade to the new premium plan on the same level of plan they are currently on or to a longer length of plan. E.g., a customer on a 12-month plan can upgrade to a premium level plan for 12 or 24 months. They will not be able to downgrade to a 6 month premium plan.
Eligible customers will see 'Available upgrade options' on their subscription card.
Customers on a basic plan will be eligible to upgrade after the first 14 day cooling period after subscribing.