What can I do when my tracker is lost?

Question

What can I do when my tracker is lost?

Answer

Pawfit offers a few features such as live tracking and sound tracking to help you locate your lost device.

Live tracking refreshes the location of the tracker every 5 seconds and also forces the GPS module to stay active for 10 minutes. To learn how to turn on live tracking please refer to: What is live tracking and how do I enable it?

Once live tracking has been enabled and a STRONG GPS location is returned, as you get closer to the location, please enable the alarm. What is sound tracking and how do I enable it?

Alternatively, you can go to the last location that had a STRONG GPS shown on the history screen.

In the case you need to purchase a new device, a transfer of subscription is possible. For more information, please see: How can I transfer my existing subscription to a new or replacement device?

If you require further support, please contact support by quoting your Device ID. To learn how to locate your device ID, please visit: Where can I find my device ID?