Service update: 

18:37 We have just been informed that the service should be fully restored by 18:30. Please restart your tracker to allow a new connection to be established. If it is still not able to connect to the network, please email support@pawfit.com by quoting your tracker ID, we will assist you further.

We again sincerely apologise for any inconvenience this disruption has caused. 

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Due to an unforeseeable network issue, we have been informed by one of our network suppliers that they are having an issue with new sessions being started, with the issue beginning at around 9AM GMT this morning, 1/3/2022.

This issue may result in customers not being able to connect with their trackers if they were switched off before 9AM today. Customers who purchased their trackers after 28/12/2021 will be the only ones affected. 

Those who purchased before 28/12/2021 will not have this issue. We will update this post once we hear from the network provider.

We sincerely apologise for any inconvenience this disruption has caused.