How do I upgrade from a basic subscription plan to premium?
Customers on a basic plan will be able to upgrade to the new premium plan on the same level of plan they are currently on or to a longer length of plan. E.g., a customer on a 12-month plan can upgrade to a premium level plan for 12 or 24 months. They will not be able to downgrade to a 6 month premium plan.
Eligible customers will see 'Available upgrade option' on their subscription card.
Customers on basic plan will be eligible for upgrade after the first 14 day cooling period after subscribe.