How do I upgrade from a basic subscription plan to premium?
Customers on a basic plan will be able to upgrade to the new premium plan on the same level of plan they are currently on or to a longer length of plan. E.g., a customer on a 12-month plan can upgrade to a premium level plan for 12 or 24 months. They will not be able to downgrade to a 6 month premium plan.
To upgrade your subscription plan, you’ll need to update to the latest version of the Pawfit App which will start being rolled out from the 1st of August 2021.
Eligible customers will then see an upgrade option on their subscription card. Customers will be asked to verify their information and a member of the customer service team will be in touch to start the upgrade process.