My map screen is showing greyed out icons such as the alarm so I cannot use it - what can I do?

Symptoms

My map screen is showing greyed out icons such as the alarm so I cannot use it - what can I do?

Resolution

Only an account with at least a tracker registered to it can enable the functional icons. If no tracker is registered to the account, they will appear to be greyed out. To activate a tracker, please visit: How do I activate my Pawfit tracker? 

If you have more than one tracker registered to your account, you could only operate one tracker at a time. If the 'All pets' option is selected, the functional icons will be disabled. Select an individual pet to operate. 

If the 'Appear on Map' setting is disabled for all trackers registered to your account, you won't able to operate them on the Map screen. To rectify this issue, please open your Pawfit App and navigate to Profile -> Pet Profile -> Appear on Map and make sure this is switched on. Please see the below screenshot for reference:

Causes

• No tracker registered to the account.
• All pets selected.
• Appear on Map option disabled.