Why does my Pawfit turn itself off without sending me a low battery alert/notification?

Symptoms

My Pawfit turns itself off without sending me a low battery alert notification.

Resolution

The Pawfit 2 tracker uses GPS to track locations and sends over the tracking data via GRPS (2G/GSM) mobile phone network. If the phone signal is poor or unreliable, it may result in a delay in sending alerts to the App in time, or failing to respond to commands sent from the App. 

If the poor phone signal lasts longer than the remaining battery life, it may result in turning itself off without you receiving a notification. 

This can happen if the remaining battery of your Pawfit is limited (i.e. 1 bar left) and it is actively tracking in a poor phone coverage area. The current it draws is high and this can result in the battery draining quickly. This can also happen during cold weather/winter periods, when the performance of the lithium battery in the Pawfit Tracker degrades. If you find that this is the case, please charge your Pawfit tracker when the battery drops down to 1 bar. 

[Confirm damages]

Please confirm if there are any noticeable damages to the tracker. Please send us a picture showing the front, the back and the button side of the tracker.

[Confirm charging condition]

Please confirm if you always charge the tracker when it is completely dry. By charging the tracker wet, this could cause the tracker to short circuit.

[Confirm spec of the charger]

Please confirm if the output of your charger is 5V, with maximum current of 2.1A? If the battery is flat, it may take a couple of minutes before the LED comes on to indicate it is being charged successfully.

[Provide Device ID and Postcode]

If it is not working, please contact support by quoting the postcode (or ZIP code) and device ID.Where can I find my device ID?

Causes

1. Device was offline;
2. Poor phone coverage;
3. External damages.
4. Possible device fault.