The website says my account does not exist. I tried to use my login details to the website on the App, but it says the account does not exist, what can I do?

Symptoms

The website says this customer does not exist. I tried to use my login details to the website on the App, but it says the account does not exist, what can I do?

Resolution

Create a new account on the Pawfit app. 

Causes

1. The database of the Pawfit website and the account you use for the Pawfit App are separate.