I have topped up my sim, but the tracker is still not connected to network?

Symptoms

I have topped up my sim, but the tracker is still not connected to network?

Resolution

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My Pawfit 1 can be charged and switched on but fails to connect and the status card is greyed out.

Causes

1. Temporary network disruption;
2. No mobile phone coverage;
3. No data credit on the SIM card;
4. Sim service unavailable;
5. Sim not fit in securely;
6. Possible device fault;