I tried to turn on live tracking, but I kept getting the message 'device not responding', what can I do?

Symptoms

I tried to turn on live tracking, but I kept getting the message 'device not responding'. What can I do?

Resolution

Check device status and try again. For more information of checking online status, please visit How do I know if my Pawfit is online or not?

If the device is offline, please visit the following articles for more information.

My Pawfit 1 can be charged and switched on but fails to connect and the status card is greyed out.

My Pawfit 2 can be charged, switched on, but fails to connect (status card greyed out, device not responding, LED flashing red when power button pressed, not updated for XXX hours)

Causes

1. Temporary network disruption;
2. No mobile phone coverage;
3. Device is off;
4. Subscription expired;
5. Possible device fault;