I tried to turn on live tracking, but I kept getting the message 'device not responding'. What can I do?
Check device status and try again. For more information of checking online status, please visit How do I know if my Pawfit is online or not?
If the device is offline, please visit the following articles for more information.
My Pawfit 1 can be charged and switched on but fails to connect and the status card is greyed out.
My Pawfit 2 can be charged, switched on, but fails to connect (status card greyed out, device not responding, LED flashing red when power button pressed, not updated for XXX hours)
- Temporary network disruption;
- No mobile phone coverage;
- Device is off;
- Subscription expired;
- Possible device fault;
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