The battery of my Pawfit 2 doesn't last as long as it used to/should be.

Symptoms

The battery of my Pawfit 2 doesn't last as long as it used to/should be.

Resolution

[Explain the battery life expectation]

The Pawfit 2 should be able to last up to 6 days for regular use. Regular use is defined as that a Pawfit device is worn on an active pet who spends two hours in outdoor exercises daily and the rest of time staying at home with Home WiFi coverage with good phone signal. However, the battery life can be impacted significantly by the mobile phone coverage. If the mobile reception is poor or unreliable, like being indoors with thick walls or having service disruptions, or the pet is hiding in narrow space, Pawfit would boost its power to try to receive the weak mobile phone signal, hence more power would be consumed. For more information of expected battery life, please visit What is the battery life of Pawfit?

Check any network disruption recently in the area. Or if you are using the tracker in a different area.

[Confirm postcode to check the coverage]

If not sure, please contact support by quoting your postcode.

[Try battery saving mode and monitor it for some time]

To extend the battery life, please try the battery saving mode. To turn on battery saving mode, please visit What is battery saving mode and how do I enable it?

[Check Home WiFi has been set up]

By setting up home WiFi can optimise battery life. Please visit the following article for more information.

How do I create or edit my home WiFi?

[Lithium ion battery]

Pawfit tracker uses Lithium ion battery. In cold temperatures especially during winters, the performance of Lithium Ion battery can degrade significantly. This happens on all smartphones and wearables unfortunately. 

[Provide Device ID and Postcode]

If it is not working, please contact support by quoting the postcode and device ID. Where can I find my device ID?

Causes

1. Poor coverage;
2. Mobile phone service disruption;
3. Frequently using active tracking modes;
4. Use it in cold temperatures;
5. Possible device fault.