I got this message 'Device offline or invalid ID', the LED flashes red when I press the power button, what can I do? [Pawfit-S, Pawfit 2 or Pawfit 3]

Symptoms

I have registered my Pawfit account but failed to activate my Pawfit-S, Pawfit 2 or Pawfit 3 tracker. 

When scanning the device ID, it prompts an error message 'Device offline or invalid ID'.

The LED flashes red when pressing the power button.

Resolution

[Make sure the device is switched on and connected to a network]

For security reasons, the tracker must be turned on and connected to a network before it can be activated and registered to your Pawfit account.

 Could you please try the following steps again to activate it?

1. Fully charge it until the LED turns green.
2. Take the tracker outdoors.
3. Short press the power button on the device. If it flashes and beeps, go to step 4. Go to step 5 if it doesn’t respond.
4. Turn off the device by pressing and holding the power button for 3 seconds until you hear ‘Goodbye’. Wait for the LED to go off.
5. Turn it on by pressing and holding the power button again for 3 seconds until you hear the welcome message.
6. Wait for 60 seconds then short press the power button. If the LED flashes blue, it indicates it is connected to a network, please go to the next step. If the LED flashes red, please move to a different location with better phone signal and repeat from step 4.
7. Open the Pawfit App, sign in your account and navigate to 'Profile > Your pet's profile > Tracker settings > Tracker (Device) ID'.
8. Tap the Scan button on the activation screen to scan the QR code on the back of the new device to activate it.
9. Follow the in-App guide to complete the rest of the activation process.

We also have a comprehensive video tutorial showing how to set up the Pawfit 3. Please visit the following link to view it.

HOW TO: Set up Pawfit 3 GPS Pet Tracker

[Provide Device ID]

If the problem still persists, please contact support for further help by quoting your postcode and device ID. To learn how to locate your device ID, please visit: Where can I find my device ID?

Cause

1. Device not charged;
2. Device not switched on;
3. Device not connected to network due to poor mobile phone signal;
4. No GPRS coverage;
5. Possible device fault;